Hiring Arturo:
What to Expect From Booking to Return
From the moment you confirm your dates to the minute you drop the keys back, the process is straightforward. Darren walks you through everything at pick-up and is on WhatsApp throughout your hire. This page covers the practical details so there are no surprises on the day.
Full Handover on Pick-Up Day
Support Throughout Your Trip
Clear Terms, No Surprise
Before You Arrive
What to Bring on Pick-Up Day
Before the hire can start, Darren's insurers require the following from all drivers:
- Two forms of proof of residential address, less than 3 months old and from separate companies
- A photo ID driving licence (or a paper licence plus a valid passport if you don't have a photo licence)
- Details of any additional drivers, who must also be present at pick-up
You'll also need to bring bedding, unless you've added the linen option to your booking (£30 per hire). Everything else you need for the trip is already on board.
Pick-Up and Return
Pick-Up, Return, and What Happens in Between
Pick-up is at 3pm at the Coxhoe address. Darren will meet you there and go through the van in full. Budget 30 to 40 minutes to get properly familiar with everything before you set off. You're welcome to leave your car at the address for the duration of your trip.
Return is by 11am on the last day of your hire. Before you bring Arturo back:
- Fill the fuel tank with diesel (the van goes out full)
- Leave the interior clean and tidy
- Empty the toilet cassette
- Empty the waste water tank
- Do not wash the exterior — Darren handles that himself
Your security deposit of £750 is paid separately by bank transfer before the hire starts. It is returned within 7 days of your return, following a 48-hour inspection window. Any deductions are communicated by photo and email.
House Rules
The Rules That Keep the Van in Good Condition for Everyone
These conditions apply to every hire. They exist to keep Arturo in the condition every hirer deserves
No smoking inside the van
Sealed roads only — no off-road, beach driving, or extended gravel roads
No towing
No festivals without prior discussion with Darren
All drivers must be aged between 25 and 75
Additional drivers must be registered in advance and be present at pick-up
Any damage must be reported immediately
If any engine warning lights appear, pull over immediately
Do not wash the exterior of the van
Late return charges apply
Toilet cassette not emptied on return
Waste water tank not emptied on return
Interior returned unclean
Windscreen chip
Full windscreen replacement
Tyre damage is the hirer's responsibility
Overhead damage above 1.83m is not covered by insurance and is the hirer's responsibility
Cancellation Policy
Cancellations
If you need to cancel, the following applies:
- Cancelled 6 or more weeks before your hire start date: full deposit refund, less a £50 admin fee
- Cancelled 4 to 6 weeks before your hire start date: 50% of the total hire charge, less a £50 admin fee
- Cancelled less than 4 weeks before your hire start date: the full hire charge is forfeited
Travel insurance is recommended and not included in the hire. It's worth checking your policy covers campervan hire before you book.
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